Accessibility Statement

Our Commitment

MM Insurance is committed to ensuring that our website and services are accessible to all individuals, including those with disabilities. We believe that everyone deserves equal access to information about insurance protection and the ability to communicate with us effectively.

We strive to comply with the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level.

Accessibility Features

Our website includes the following accessibility features:

• Keyboard Navigation: All interactive elements can be accessed using a keyboard alone, without requiring a mouse.
• Text Alternatives: Images include alternative text descriptions for screen reader users.
• Color Contrast: Text and interactive elements maintain sufficient color contrast ratios for readability.
• Resizable Text: Text can be resized up to 200% without loss of content or functionality.
• Consistent Navigation: Navigation elements appear in consistent locations throughout the website.
• Clear Headings: Content is organized with descriptive headings that help users understand page structure.
• Focus Indicators: Visible focus indicators help keyboard users track their location on the page.
• Skip Links: Skip navigation links allow users to bypass repetitive content.
• Descriptive Links: Link text clearly describes the destination or purpose of each link.
• Form Labels: All form fields include clear labels and instructions.

Assistive Technology Compatibility

Our website is designed to be compatible with common assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Alternative Formats

If you require information in an alternative format (large print, braille, audio, etc.), please contact us and we will work to accommodate your needs.

Accessible Customer Service

We are committed to providing accessible customer service. This includes:

• Welcoming service animals and support persons
• Communicating in a manner that takes into account a person's disability
• Providing accessible meeting locations upon request
• Offering telephone and video consultations as alternatives to in-person meetings

Continuous Improvement

Accessibility is an ongoing effort. We regularly review our website and services to identify and address accessibility barriers. We are committed to continuous improvement and welcome feedback on how we can better serve all clients.

Known Limitations

While we strive for full accessibility, some third-party content or tools embedded on our website may not be fully accessible. We are working with our vendors to improve accessibility and will provide alternatives when possible.

Some PDF documents on our website may not be fully accessible. If you need information from a PDF in an alternative format, please contact us.

Feedback and Assistance

We welcome feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

• Phone: 416-455-7496 (we can arrange TTY or relay services upon request)
• Email: michael@mminsurance.ca

We aim to respond to accessibility feedback within two business days.

Training

All staff members receive training on accessible customer service and our obligations under the AODA. This training covers:

• The purpose of the AODA and requirements of the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people who use assistive devices
• What to do if a person with a disability is having difficulty accessing our services

Multi-Year Accessibility Plan

In accordance with AODA requirements, MM Insurance maintains a multi-year accessibility plan outlining our strategy for preventing and removing barriers. This plan is available upon request.

Regulatory Compliance

We are committed to meeting the requirements of:

• Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
• Ontario Human Rights Code
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA